In the United States, including Arcadia, many of us take for granted the flow of water in and out of our homes and businesses. We have access to safe, clean water and sanitation services by simply turning on a faucet or flushing a toilet. We tend to forget about the vast infrastructure beneath our feet. The community of Arcadia is built on this infrastructure and wouldn’t be possible without it. The Arcadia Water and Wastewater Utility Department is the one responsible for providing the city with safe, reliable drinking water and essential wastewater treatment services.

The Arcadia Water and Wastewater Utility is accountable for the proper operation, maintenance and compliancy of both systems, the water distribution and wastewater collection, for the city that is strictly regulated by the State and Department of Natural Resources.

The Water and Wastewater utilities operates under the direct supervision of the Water and Wastewater Superintendent, subject to the authority of the dedicated forward-thinking Utility Commission in coordination with the publicly elected City Council and six water and wastewater certified field operators. All operators including the superintendent are certified by the Wisconsin Department of Natural Resources and maintain their certification through continuing education. Our skilled and highly motivated staff strives to maintain maximum standards of community health and safety while protecting and preserving the environment and our water resources.

The responsibilities of the utilities are the operation, maintenance and repair of the entire water and wastewater infrastructure systems and facilities. This includes four water filtration plants (wells), a wastewater treatment plant that consists of a four aerated pond system, a wastewater pump lift station, and two water reservoirs. Along with these facilities mentioned, the department maintains, repairs and upgrades the city’s water and sewer mains, water valves, manholes, hydrants and water services. The staff also installs, tests, reads and repairs the water meters that are in residential and commercial properties. They monitor, record data and perform water quality and wastewater testing daily as part of the stringent stipulations required at the local, state and federal level. Other duties include Digger Hotline locates, hydrant flushing, and daily inspection of the wells and treatment plant.

The main focus of the Water Utility Department is to make sure that our City has a continuous supply of safe, quality drinking water. The Wastewater Utility’s main responsibility is to collect and treat our city’s sanitary sewage according to strict environmental regulations set forth by the State and Department of Natural Resources.

Frequently Asked Questions

To end or disconnect your utility services , an owner or tenant of the property can do so by calling the Utility Billing Clerk at City Hall at 608-323-3359 ext. 23 or by stopping in at City Hall. If you need to start or connect utility services, please stop in at City Hall to fill out an application.

For questions or information regarding your utility bill, please contact the Utility Billing Clerk at City Hall at (608) 323-3359 ext. 23.

The owner of the residence is responsible for the sewer lateral (pipe) from where is comes into the property to the sewer main. The owner of the residence is also responsible for all internal plumping associated with the sewer which includes toilets, sinks, drains, pipes, etc. The Water Utility Department is responsible for the sewer main.

You need to call Digger’s Hotline at 811 or 1-800-242-8511 at least 3 working days before you dig to request that the underground utilities be located. Digger’s Hotline will notify us along with other utility companies to locate gas, electric, cable and telephone. Digger’s Hotline is open 24 hours a day, 7 days a week, 365 days a year. For more information you may also check out their website at www.diggershotline.com

Never put anything into the sewer system that is highly flammable or explosive. Never allow mercury or other toxic materials to enter our sewer system. Most potentially dangerous chemicals or materials have a warning label, Safety Data Sheets or other accompanying literature that states whether or not the product can be put into a sewer systems. Follow the instructions when they are given with such products or materials. If the information advises you to call your wastewater department for permission to put a material in the sewer, please call us at 608-323-3452.

If there is any question in your mind as to whether or not you should put a product or material into the sewer system, DO NOT put the product or material into the sewer system without talking with us first.

By being more cautious of what you are putting down your sewer system will help protect public safety, prevent problems at the Wastewater Treatment Plant and protect the water quality of the Trempealeau River. Remember your sewer pipes are connected to your neighbor’s and everyone throughout our city so think of the potential danger you could be putting your neighbor’s and entire city in by putting a product or material down the drain that doesn’t belong there.

Contact

Water & Wastewater Utility

  • Ray Suchla
    Superintendent
  • 401 S Sobotta St
    Arcadia, WI 54612
  • (608) 323-3452
  • After Hours Emergency
    (608) 323-3452

  • Fax: (608) 323-3044
  • Shop Hours
    Monday–Friday 7:00 am – 4:00 pm

Utility Billing

  • Brenda Bautch
    Utility Billing Clerk
  • 945 S Dettloff Dr
    Arcadia, WI 54612
  • (608) 323-3359 ext. 13
  • Office Hours
    Monday–Friday 8:00 am – 4:30 pm